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How do I cancel my booking?

We're sorry to hear that you're cancelling!

Please follow the instructions below to cancel your upcoming booking:

On the web:

  • Visit
  • Go to the bookings page on your account
  • Click the Edit booking dropdown
  • Select 'Cancel Booking'
  • Click 'No thanks, I'd like to cancel my booking'

In the app:

  • Download the Handy mobile app
  • Tap the bookings icon on the bottom left of your screen
  • Tap into the booking you want to cancel
  • Scroll down to the cancel booking button and tap
  • Tap 'I'd like to cancel my booking'

Following the cancellation of your booking, you'll receive a confirmation email confirming the Handy service has been cancelled. Please contact your Lowe’s store so that the Lowe's team can process any applicable refund.


Have more questions?

If there's something our customer experience team can help with, you can chat with us from the hours of 6am to 12am ET (using the chat icon on the bottom right corner of your screen), or email us any time using the email option in the chat menu. The more detail you provide, the more quickly we'll be able to assist.

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